We require a valid state-issued driver’s license or a government-issued photo ID card with a street address on it for first time rentals. The information will be saved in our system for future rentals.

Yes. We have a minimum order starting at $100 for delivery and $100 for pick up orders. ​ Events outside of our local delivery area? No problem: $500 minimum order for venues over 60-miles and $1000 minimum for deliveries 100-miles or more away from our Location.

To secure for your chosen date, we require a non-refundable 50% retainer + signed rental agreement. Once deposit is made, rental items will be reserved, and remaining balance is due at least 3 days prior to the event. If you want to make things easy and worry free, feel free to select our “auto-pay” option when submitting your retainer. The remaining balance will be automatically charged to the credit card on file. ​ *For short notice events, payment is required in full upon reservation.

We understand things happen! We automatically charge a non-refundable 10% damage waiver. This covers normal wear and tear such as small stains, nicks or scratches If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost. If the item is fixable, the client will be liable for the repair cost. ​ All items should be returned in the condition they were originally found. All items should be placed indoors/out of the elements following the event. If you have a planner handling the rentals, you are still responsible for making sure the items are secured and handled appropriately following an event. ​ Please contact us immediately at hello@soireeeventrentalcompany.com(mailto:hello@soireeeventrentalcompany.com)

We do not issue refunds for any unused products.

Keeping our inventory in amazing shape is a top priority at Soiree Decor. The protection plan is a mandatory 10% non-refundable deposit. This covers reasonable wear and overall maintenance of our furniture.

Yes, the only fee that applies to every order is the Labor Fee & Damage Waiver. All Event Rental Orders are subject to a Labor Fee which includes (cleaning & restocking)   The damage waiver is a safeguard, priced at 10% of your rental total, that covers accidents that may occur while the items are in your care, such as scratches, stains, or damage resulting from normal use. If you opt into the damage waiver, Toast will cover the cost of these damages. If you’d like to opt out, please notify us prior to signing the contract. Opting out requires a signed waiver and credit card authorization, allowing us to charge the full replacement cost for any items damaged or missing while in your care. ​ Please note: the damage waiver is not insurance—you’re still liable for significant damage from misuse or loss. Other fees that could occur on your order are: • Rush Fee: A 20% rush fee occurs if an order is placed for delivery within 10 days of the event or schedules a Will-Call within 5 days of the event. • Travel Fees: If your delivery is outside of our local delivery radius: • $175/hotel room, per night (shared by 2 crew members) • $60/day, per crew member • Credit Card Fees: A 3.9% credit card fee will apply in addition to any fees charged by our card processor. • Stairs Fee: If the Toast crew is required to carry furniture up stairs, a fee of $50/per crew/per hour will apply. • After Hours Delivery Fee: After 11:59pm, the client will be charged $50/crew member per hour within the after hours window: 12:00AM – 9:00AM • Weekend Will-Call Fee: A $75 fee occurs if a Will-Call pickup takes place on Saturday or Sunday.

We accept cash, check, credit or debit card, Venmo or Cash App.

Let us know as soon as it arrives on site and we can evaluate your needs or changes. However, all sales are final.

Sometimes things happen and a cancellation is necessary. Retainer fee payments (50% of the total cost) are non-refundable. If canceling after the 30-day period, the full rental balance will be forfeited. With such a last-minute change, we are usually unable to book another event in your place, hence this policy. I appreciate your understanding!